Shipping

All Next Day Delivery orders placed before 3pm Monday-Friday will be dispatched the same day for next working day delivery (orders placed before 3pm on a Friday will be delivered on the following Monday).

Please see our Delivery & Returns page.

We ship items to the UK and many European countries, for specific information on delivery zones and charges please see our Delivery & Returns page.

Orders

Yes. Please call us on 01473 730520 and one of our sales team will help you place your order. All major credit and debit cards can be used for payment.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

Yes, we accept all trade enquiries please get in touch for a quote and discount would be allocated to subsequent orders on proof of eligibility).

Aquatix-2u is an online retailer and we do not have a walk-in store. However, we do offer a collection option at checkout which means you can visit our store to collect your items after you have placed your order online.

Returns

Please contact us straight away via email (sales@aquatix-2u.co.uk) or phone (01473 730520) and we will work with you to best resolve the situation by either repairing or replacing the item. Conditions apply please read our Delivery & Returns page for more information.

Unwanted items can be returned providing they have not been used and can be returned with the packaging complete as it arrived. We require you to notify us before you return the item within 7 days of receiving it. If the item is not faulty but no longer required then you will be asked to cover the cost of returning the item. Please see our Delivery & Returns page for further information.

Pond & Aquarium Help

If you are in need of pond or aquarium-related help, then please get in contact. You can reach is instantly via our online chat located in the bottom left corner of our website, or drop us an e-mail (sales@aquatix-2u.co.uk), or give us a call (01473 730520). Together our team will be happy to assist by passing on knowledge and advice on both pond and aquarium set-ups large or small.


If you are in need of pond or aquarium-related help, then please get in contact. You can reach is instantly via our online chat located in the bottom left corner of our website, or drop us an e-mail (sales@aquatix-2u.co.uk), or give us a call (01473 730520). Together our team will be happy to assist by passing on knowledge and advice on both pond and aquarium set-ups large or small.