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Terms of Service

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The following terms and conditions apply to all transactions with Aquatix-2 Ltd, whose principle place of business is:

Glebe Farm, London Road, Copdock, Ipswich, IP8 3JN
United Kingdom
Phone: 01473 730520
Company Registration Number: 6718727

Please note: There is no public access to this address

General

  • If you need to contact us please send an email to sales@aquatix-2u.co.uk

  • The following terms & conditions should be read carefully by you before placing an order with Aquatix-2u Ltd.

  • Every order placed with Aquatix-2u Ltd will be subject to these terms and conditions.

  • Children under 16 years of age are not permitted to place an order without expressed permission from their parent or guardian.

Making a Purchase (Contract)

  • The contract between Aquatix-2u Ltd and you as the customer is only binding when we agree to accept your offer to make a purchase.

  • When placing your order you will receive an acknowledgement for your order usually via e-mail this will constitute as receiving your offer to purchase the goods in question. Once you receive an email from us accepting your offer, a legally binding contract is formed and would be subject to these Terms and Conditions.

  • Aquatix-2u Ltd reserves the right to refuse at our discretion to supply any offer to purchase made by you.

  • These Terms & Conditions of Sale will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from a contract.

Payment and Availability

  • We accept most major credit and debit cards as well as Paypal payments for all orders.

  • Customers from abroad can place orders with Aquatix-2u as long as the order is for delivery to the billing address of the credit/debit card or if you are paying by PayPal your address must be verified. On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received.

  • All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is no longer available and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled and any refund the full amount of any items we cannot fulfil.

  • We offer an extended range of products which are obtained directly from our suppliers. These products are subject to our suppliers stock availability and delivery dates made by our suppliers own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled and any monies received to be refunded to you.

  • No delivery will be made until cleared funds have been received

  • If your order is subject to stock shortage, we will place your items on back order and inform you of the delay. You will always be offered the option to cancel your order if you would rather not wait.

Description of Goods & Typographical Errors

  • The description and price of the goods is available to you on our website when ordering.

  • Whilst we endeavour to ensure all images and specifications are correct at the time of publication, errors can occur. If you spot a mistake with an image or with a products specification please let us know.

  • If your order is found to be subject of a description error are then we will inform you as soon as possible. We will give you the option to cancel your order or rebook it under the new terms and price. If we do not get a response from you, then we will reserve the right to cancel the order automatically within 7 days of you being informed.

  • In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to decline or cancel any orders based on the incorrect price whether or not the order has been confirmed.

  • Product images are for illustrative purposes only and may differ from the actual product as manufacturers may change the look or performance of products from time to time, products may also be superseded by a new model.

  • Should you receive goods that do not match our advertised specifications we will offer a full refund.

  • Aquatix-2u Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended.

  • Advice sought by the customer from Aquatix-2u Ltd in this respect may be given but cannot be relied upon by the customer or guaranteed by Aquatix-2u Ltd unless Aquatix-2u Ltd has access to the working system and the ability to carry out a full inspection of any equipment.

Delivery

  • Delivery of the items ordered shall be made to the customerís confirmed address and the customer shall make all arrangements necessary to take delivery.

  • Aquatix-2u Ltd denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.

  • We cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.

  • Please be aware it is possible we may deliver the Goods in advance of any estimated delivery date.

  • Should you wish for the delivery to be made by instalments a further agreed carriage charge will be applicable.

  • Damages or shortages must be reported to Aquatix-2u Ltd by email or telephone within 24 hours of delivery.

Non-delivery or damaged on arrival items

  • Upon receipt of your order the delivery service may ask you to sign for the goods received in good condition. Please carefully examine the packaging and note down any damages on the delivery agentís documentation. It is your responsibility to sign for the correct number of parcels you receive.

  • If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any claims that you make thereafter.

  • Damaged on arrival? Should any damage be identified upon or before opening the parcel(s) you should notify us within 24 hours of delivery and advise the exact damage.

  • Failure to notify us of any damages in the given time could affect the claim being made by you. It is imperative that you do not dispose of any of the packaging, as this will be required to affect a claim against the delivering agent.

  • Incorrect Deliveryís including wrong items and shortages should be notified to us within 24 hours of delivery to advise the exact inconsistencies.

  • It is imperative that you do not dispose of any of the packaging, as this may be required to return the item.

Returns/Cancellations

  • In accordance with the Distance Selling Regulations 2000, you have the right to cancel the order at any time before you receive the goods, and you have the right to return the goods for any reason. If you would like to do this, you (the customer) must send Aquatix-2u Ltd notification in writing (by email, or letter) of your intention to do this within 7 working days from the day you received the goods. In these circumstances you as the customer will be responsible for the return shipping costs. The goods are to be returned in their original, unused condition.

  • For your own protection, we recommend goods to be returned (which must be in original packaging & shipping packaging), are sent via a recorded delivery service with sufficient insurance to cover the cost of the goods. A copy of purchase invoice & reason for return must also be included to ensure it can be dealt with both quickly & efficiently upon receipt by our returns dept.

  • If you require Aquatix-2u Ltd to collect unrequired items for return, then Aquatix-2u Ltd will charge for this service.

  • A full refund for the original cost of the goods will be issued within 30 days.

  • Any personalised items or items made to your specification cannot be returned. Items that are perishable also cannot be returned, this includes off the roll liners, hose, books, fish food etc. If you wish to return an item that was part of a combined offer, then all the items may need to be returned together, else you may be charged the full cost of the items you keep. This may include (but is not limited to) items offered free as part of a combined offer. Should the original order value then fall below minimum value for free delivery, our standard p&p charge would then have to be added back on and therefore deducted from refund amount.

  • All our electrical products carry a 12 month guarantee or longer if specified by the manufacturer. Products that carry a manufacturer's guarantee can be returned, if faulty, to us for repair or exchange as necessary during the guarantee period. All products still in guarantee will be tested upon return. Customers residing outside of the UK that have an item repaired or replaced under guarantee will be liable for the postage cost that would exceed the cost in the UK. If a product fails during the first 6 months, Aquatix-2u Ltd will cover the return costs. After 6 months the cost of returning the product will lie with the customer.

  • Any failings under guarantee must be reported to Aquatix-2u Ltd prior to return and trouble-shooting advice followed. All returns must be accompanied by proof of purchase and reason for return.

  • Liability will not be accepted for any items returned due to damage, accident, neglect, improper installation or use.

  • Items returned that are not deemed to be faulty or the fault is not covered under the guarantee will be subject to return postage costs.

  • Any item returned other than guarantee claims, must be unused and fully packaged in the original packaging and returned within 7 days of receipt.

  • Any item returned to Aquatix-2u Ltd that is unidentifiable, deemed not faulty (therefore requiring return postage) or requires parts/service charge that is not fulfilled by the purchaser within 3 months from date of arrival or from when latest advice given (whichever is the later date) will be disposed of without further notice.

  • A full refund for the original cost of the goods will be issued within 30 days.

Tax Charges

  • For orders made from the UK or the European Union, 20% VAT is included in the purchase price (where applicable).

  • VAT Registration Number; 941904227 GB

Guarantees

  • We guarantee your satisfaction. All of our electrical products come with a standard manufacturer's guarantee of 1 year minimum. Some products have longer guarantees; this will be displayed alongside the relevant products.

Pond Liner Lifetime Guarantee

  • The Pond liners with lifetime guarantee are covered against leakage due to material degradation or faulty seams.

  • Lifetime shall mean the duration of the person registered on the guarantee card while residing at the property where the liner was installed.

  • The guarantee is not transferable to other persons or property and does not cover any form of commercial use.

  • The liner must be installed in accordance with the instructions given and the water level maintained to the top of the liner during periods of evaporation.

  • Any liner subject to a claim under this guarantee shall be repaired, replaced, or a refund given of the original price, given at the discretion of the manufacturers Russetts Developments Ltd.

  • This does not affect your statutory rights, in relation to faulty or mis-described goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.

Discount Code (Voucher) Terms and Conditions.

  • Discount Codes maybe used on purchases online via www.aquatix-2u.co.uk or over the phone, valid on orders with a Minimum Basket Value of £30.00, Discount Codes cannot be used against the cost of shipping.
  • Discount Codes are single use only and are valid for 12 months from issue.
  • Discount Codes cannot be used in conjunction with other discount code offers
  • Where Products purchased with a Discount Code are returned, monies owing maybe refunded by a Gift Certificate.
  • Discount codes can only be used for goods of equal value, or as part payment for goods of a higher value than itís face value.
  • Discount codes cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its stated value.
  • Discount codes cannot be used on bulk buys or trade/business orders.
  • We are not responsible if a Discount Code is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
  • We reserve all rights to discount codes and they can be withdrawn / suspended / deactivated at any time without prior warning should the management feel that any abuse or misuse has occurred or it is seen necessary for any other reason.

Price Promise

We pride ourselves in offering the best value products available online. If on the rare occasion you are able to find a product listed cheaper elsewhere, please get in touch and we promise to match or even beat that price wherever possible. To see if we can price match please contact our office by phone or email.

Before asking for a price match please understand the following;

  • We will require that you supply proof of a like-for-like online quote or advertisement. Therefore prices must be publicly available from another website.

  • The competitors product must be brand new, identical to ours, offered on the same terms.

  • The product must be in stock and available for delivery

  • We will take delivery charges into account when comparing prices.

  • Due to their nature, we may not always be able to match auction websites like eBay and marketplaces like Amazon.

  • A Price Promise cannot be offered in retrospect of completed purchases

  • We may not be able to price match where competitors use discount codes, promotions or clearance offers.

  • Typographical pricing errors will not be matched.

  • This promise is subject to change and can be withdrawn at any time.

Complaints

  • We work hard to ensure that you are completely satisfied. However, on occasions, things don't always go to plan. If you are unhappy about any part of your order, please contact us by phone or email and we will try to resolve the issue to your satisfaction as soon as possible.

  • In the unlikely event that this still does not meet with your satisfaction, and you would like to raise a formal complaint with us, please notify us in writing of all the details relevant to your issue, including any order number(s), your contact details, and any details of prior contact with Aquatix-2u Ltd regarding the issue. Our email address and postal address can be found above. We will acknowledge your complaint within three working days. We will also inform you of how your complaint will be dealt with, and the progress of it.

WEEE Regulations

  • The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

  • The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

  • Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

  • Aquatix-2u Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new pond pump from us we would accept their old pond pump and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

  • Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown here:

  • Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Privacy Policy

This Privacy Policy governs the manner in which Aquatix-2u Ltd collects, uses, maintains and discloses information collected from users (each, a "User") of the www.aquatix-2u.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Aquatix-2u Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Aquatix-2u Ltd collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Aquatix-2u Limited has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Aquatix-2u Limited
www.aquatix-2u.co.uk
Aquatix-2u Ltd Glebe Farm, London Road, Copdock, Ipswich, IP8 3JN United Kingdom
01473 730520
customercare@aquatix-2u.co.uk