Terms of service

The following terms and conditions apply to all transactions with Aquatix-2 Ltd, whose principle place of business is:

Glebe Farm, London Road, Copdock, Ipswich, IP8 3JN
United Kingdom
Phone: 01473 730520
Company Registration Number: 6718727

  • If you need to contact us please send an email to sales@aquatix-2u.co.uk, phone on the number above, or write to us at the address above.
  • The following terms & conditions should be read carefully by you before placing an order with Aquatix-2u Ltd.
  • Every order placed with Aquatix-2u Ltd will be subject to these terms and conditions.
  • Children under 16 years of age are not permitted to place an order without expressed permission from their parent or guardian.

 

Making a Purchase (Contract)

  • The contract between Aquatix-2u Ltd and you as the customer is only binding when we agree to accept your offer to make a purchase.
  • When placing your order, you will receive an acknowledgement for your order usually via e-mail this will constitute as receiving your offer to purchase the goods in question. Once you receive an email from us accepting your offer, a legally binding contract is formed and would be subject to these Terms and Conditions.
  • Aquatix-2u Ltd reserves the right to refuse at our discretion to supply any offer to purchase made by you.
  • These Terms & Conditions of Sale will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from a contract.

 

Payment and Availability

  • We accept most major credit and debit cards as well as Paypal payments for all orders.
  • International orders are payable by Paypal only.
  • All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is no longer available and if you do not wish to proceed with the order or for any reason we cannot supply the product, we will arrange for the order to be cancelled and refund the full amount of any items we cannot fulfil.
  • We offer an extended range of products which are obtained directly from our suppliers. These products are subject to our supplier’s stock availability and delivery dates made by our supplier’s own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again, if you do not wish to proceed with the order, we will arrange for it to be cancelled and any monies received to be refunded to you.
  • No delivery will be made until cleared funds have been received
  • If your order is subject to stock shortage, we will place your items on back order and inform you of the delay. You will always be offered the option to cancel your order if you would rather not wait.

Clearpay Credit (Buy Now Pay Later)

  • Clearpay offers a fixed amount of credit for orders of £150 and above, subject to your available Clearpay credit limit.
  • Eligibility and criteria apply, for full T&C's visit clearpay.co.uk/terms

 

Description of Goods & Typographical Errors

  • The description and price of the goods is available to you on our website when ordering.
  • Whilst we endeavour to ensure all images and specifications are correct at the time of publication, errors can occur. If you spot a mistake with an image or with a product’s specification, please let us know.
  • If your order is found to be subject of a description error, then we will inform you as soon as possible. We will give you the option to cancel your order or rebook it under the new terms and price. If we do not get a response from you, then we will reserve the right to cancel the order automatically within 7 days of you being informed.
  • In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to decline or cancel any orders based on the incorrect price whether or not the order has been confirmed.
  • Product images are for illustrative purposes only and may differ from the actual product as manufacturers may change the look or performance of products from time to time, products may also be superseded by a new model.
  • Should you receive goods that do not match our advertised specifications we will offer a full refund.
  • Aquatix-2u Ltd gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended.
  • Advice sought by the customer from Aquatix-2u Ltd in this respect may be given but cannot be relied upon by the customer or guaranteed by Aquatix-2u Ltd unless Aquatix-2u Ltd has access to the working system and the ability to carry out a full inspection of any equipment.

 

Tax Charges

  • For orders made from the UK or the European Union, 20% VAT is included in the purchase price (where applicable).
  • VAT Registration Number; 941904227 GB

 

Guarantees

  • We guarantee your satisfaction. All of our electrical products come with a standard manufacturer's guarantee of 1-year minimum. Some products have longer guarantees; this will be displayed alongside the relevant products.
  • We cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation of an item until you are in receipt of your order.
  • Aquatix-2u Ltd cannot accept responsibility for any damages or loss to property or possessions (including livestock) due to late delivery or product fault.

 

Pond Liner Lifetime Guarantee

  • The Pond liners with lifetime guarantee are covered against leakage due to material degradation or faulty seams.
  • Lifetime shall mean the duration of the person registered as the original purchaser while residing at the property where the liner was first installed.
  • The guarantee is not transferable to other persons or property and does not cover any form of commercial use.
  • The liner must be installed in accordance with the instructions given and the water level maintained to the top of the liner during periods of evaporation.
  • Any liner subject to a claim under this guarantee shall be repaired, replaced, or a refund given of the original price, given at the discretion of the manufacturers Russetts Developments Ltd.
  • This does not affect your statutory rights, in relation to faulty or mis-described goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office.

 

Discount Code (Voucher) Terms and Conditions.

  • Discount Codes maybe used on purchases online via www.aquatix-2u.co.uk or over the phone, valid on orders with a Minimum Basket Value of £30.00, Discount Codes cannot be used against the cost of shipping.
  • Discount Codes are single use only and are valid for 12 months from issue.
  • Discount Codes cannot be used in conjunction with other discount code offers
  • Where Products purchased with a Discount Code are returned, monies owing maybe refunded by a Gift Certificate.
  • Discount codes can only be used for goods of equal value, or as part payment for goods of a higher value than its face value.
  • Discount codes cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its stated value.
  • Discount codes cannot be used on bulk buys or trade/business orders.
  • We are not responsible if a Discount Code is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
  • We reserve all rights to discount codes, and they can be withdrawn / suspended / deactivated at any time without prior warning should the management feel that any abuse or misuse has occurred or it is seen necessary for any other reason. 

 

Price Promise

We pride ourselves in offering the best value products available online. If on the rare occasion you are able to find a product listed cheaper elsewhere, please get in touch and we promise to match wherever possible. To see if we can price match please contact our office by phone or email.

Before asking for a price match please understand the following;

  • We will require that you supply proof of a like-for-like online quote or advertisement. Therefore, prices must be publicly available from another website.
  • The competitors’ product must be brand new, identical to ours, offered on the same terms.
  • The product must be in stock and available for delivery.
  • We will take delivery charges into account when comparing prices.
  • Due to their nature, we may not always be able to match auction websites like eBay and marketplaces like Amazon.
  • A Price Promise cannot be offered in retrospect of completed purchases.
  • We may not be able to price match where competitors use discount codes, promotions or clearance offers.
  • Typographical pricing errors will not be matched.
  • This promise is subject to change and can be withdrawn at any time.

 

Complaints

  • We work hard to ensure that you are completely satisfied. However, on occasions, things don't always go to plan. If you are unhappy about any part of your order, please contact us by phone or email and we will try to resolve the issue to your satisfaction as soon as possible.
  • In the unlikely event that this still does not meet with your satisfaction, and you would like to raise a formal complaint with us, please notify us in writing of all the details relevant to your issue, including any order number(s), your contact details, and any details of prior contact with Aquatix-2u Ltd regarding the issue.
  • Our email address and postal address can be found above. We will acknowledge your complaint within three working days. We will also inform you of how your complaint will be dealt with, and the progress of it.

 

WEEE Regulations

  • The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
  • The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
  • Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
  • Aquatix-2u Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new pond pump from us, we would accept their old pond pump and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
  • Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown here:
  • Goods are marked with this symbol to show that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.