 | | About Us | Aquatix-2u are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@aquatix-2u.co.uk.
Our Contact details:
Aquatix-2u
Maypole Road, Wickham Bishops, Witham, Essex, CM8 3LX
United Kingdom
Phone: 01621 893 716
Fax: 01621 893 849
Email: sales@aquatix-2u.co.uk |
| | Making A Purchase | Making a purchase could not be easier. Just browse our Catalogue, and click on the "Buy" button for any items that you wish to buy - this will add them to the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major credit and debit cards. We do not charge for any item until it is ready to ship. If you are not happy to send your credit card information via our secure order system (though this is the safest way of making a purchase), you can also send them via phone, fax, snail mail, or email. Please ring us if you are unsure of anything, or have any questions.
As with virtually every online store, errors and omissions are excepted. We make every effort to ensure the details and prices of the products on this website are accurate, but sometimes mistakes do happen. If you find any errors, please let us know so we can put them right as soon as possible.
The contract between Aquatix-2u and you as the customer is only binding when we agree to accept your offer to make a purchase. The notification you will receive immediately after placing your order is just to inform you that we have received your order and it will be processed by us as soon as possible.
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| | Delivery Charges | | Next working day carriage (UK mainland only, placed before 2pm) is FREE on most orders over £50.00 (some specialist filters are made to individual requirements and may take up to 2 weeks for delivery). A charge of £3.95 for standard delivery (2-3 days) is made per order under £50, or you can choose next working day delivery for £5.50. Carriage charges for Highlands, Islands and areas outside mainland UK are available on request. |
| | Credit Card Security | | All credit card numbers are encrypted in the software when the order is placed using 1024 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Look for the 'golden padlock' at the bottom of your browser to confirm that secure ordering is in action. |
| | Back Orders | | If your item is not in stock, we will back order for you and inform you of the delay. You will always be offered the option to cancel your order if you would rather not wait. |
| | Returns/Cancellations | If in the rare event any of our products are incomplete or faulty, contact us immediately after receipt. We will of course replace or refund the product as soon as we have determined the best solution for you.
In addition, you have the right to cancel the order at anytime before you receive the goods, and you have the right to return the goods for any reason. You as the customer must send Aquatix-2u notification in writing (by email, letter, or fax) that you intend to do this within 7 working days from the day you received the goods. In these circumstances you as the customer will be responsible for the return shipping costs. For your own protection, we recommend you send the goods with the original packaging and in their original shipping packaging, and use a recorded delivery service with sufficient insurance to cover the cost of the goods. Once we have received the items, we will issue a full refund for the original cost of the goods. If you expect Aquatix-2u to collect the items and meet the return postage costs, Aquatix-2u will charge you the direct cost of the return.
Any personalised items or items made to your specification cannot be returned. Items that are perishable also cannot be returned. |
| | Tax Charges | | For orders made from the UK or the European Union, 17.5% VAT is included in the purchase price. |
| | Privacy Policy | Aquatix-2u do not disclose buyers' information to third parties. We use the internet too, and we know how annoying unwanted email can be! We use cookies on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store your details if you select the 'Remember Me' Option. All shopping sites use cookies in this way - there's no other way!
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
| | Guarantees | We guarantee your satisfaction! All of our products come with a 30 day no quibble guarantee, providing all original contents and packaging have been retained.
Liner Lifetime Guarantee
The liners with lifetime guarantee are covered against leakage due to material degradation or faulty seams.
Lifetime shall mean the duration of the person registered on the guarantee card while residing at the property where the liner was installed.
The guarantee is not transferable to other persons or property and does not cover any form of commercial use.
The liner must be installed in accordance with the instructions given and the water level maintained to the top of the liner during periods of evaporation.
Any liner subject to a claim under this guarantee shall be repaired, replaced, or a refund given of the original price, given at the discretion of the manufacturers Russetts Developments Ltd. |
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